Business Skills & Writing Skills
BUSINESS CORRESPENDENCE / WRITING
Written words play a vital role in communication and it is considered to be more powerful than verbal words. Business writing is the communication or exchange of information in a written format for the process of business activities. It is a skill which involves structured presentation of words with influencing ideas and adequate representation which takes place between organizations, within organizations or between the customers and the organization. It will also provide an overview of the most common business documents such as proposals, reports, and agendas.
Who Should Attend?
Ideal for candidates who want to learn and develop the art of English writing in a business context. The candidate must know the basic of English language and should have completed high school / under-graduation or worked in an administration position.
Topics Covered:
- Common business writing problems
- Working with Words / Sentences / Paragraphs
- Writing Meeting Agendas
- Writing E-mails
- Writing Business Letters
- Writing Proposals
- Writing Reports
- Other types of Documents
- Proofreading and Finishing
BUSINESS ETHICS
A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
Who Should Attend?
Ideal for candidates who wants to gain a better understanding on the general acceptable behaviors and conducts in a business environment and promote higher standards. The candidate must know the basic of English language and should have completed high school / under-graduation.
Topics Covered:
- What is Ethics?
- Implementing Ethics in the Workplace
- Employer / Employee Rights
- Business & Social Responsibilities
- Ethical Decisions
- Whistle Blowing
- Managerial Ethics
- Unethical Behavior
- Ethics in Business
BUSINESS ETIQUETTE
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Who Should Attend?
Ideal for candidates who want to enhance their social skills, improve their personal and professional image, improve their relationships with colleagues and clients and learn new skills that can help them stay competent. The candidate must know the basic of English language and should have completed high school / under-graduation.
Topics Covered:
- Understanding Etiquette
- Networking for Success
- The Meet and Greet
- The Dining In Style
- Eating Out
- Business Email Etiquette
- Phone Etiquette
- Written Letters
- Dressing for Success
- International Etiquette
BUSINESS SUCCESSION PLAN
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises.
Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company. This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
Who Should Attend?
Ideal for candidates (managers, unit heads, HR professionals) who want to gain a better understanding of business continuity, improved business performance, motivation and employee loyalty. The candidate must know the basic of English language and should have completed high school / under-graduation.
Topics Covered:
- Succession Planning Vs Replacement Planning
- Preparing for the planning process
- Initiating process
- SWOT Analysis
- Developing the Succession Plan
- Executing the Plan
- Gaining Support
- Managing the Change
- Overcoming Roadblocks
- Reaching the End
PROPOSAL WRITING
A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. This course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.
Who Should Attend?
Ideal for candidates (managers, supervisors, sales people, staffs, etc) who are responsible for making proposals / reports as part of their job profile. The candidate must know the basic of English language and should have completed high school / undergraduation.
Topics Covered:
- Understanding Proposals
- Beginning the Proposal Writing Process
- Preparing an Outline
- Finding Facts
- Writing Skills
- Writing the Proposal
- Checking for Readability
- Proofreading and Editing
- Adding the Final Touches